Legal & Practice Information
To promote transparency and protect your privacy, the following policies are available for all visitors and clients. If you have any questions regarding these policies, please contact me before scheduling an appointment.
Privacy Policy
This Privacy Policy explains how information is collected, used, and protected when you visit this website. Topics covered:
- Information collected through contact forms
- Cookies and website analytics
- How your information is used
- Third-party services (Calendly, email, website hosting)
- Security of your information
- Children's privacy
- External website links
- Updates to this policy
Please note that submitting a contact form or email does not establish a therapist-client relationship.
Website Disclaimer
The information provided on this website is intended for educational and informational purposes only and should not be considered medical, psychological, or mental health advice.
Use of this website does not establish a therapeutic relationship with Lauren Graham, LCSW. Therapy services begin only after an intake appointment has been completed and all required consent forms have been signed.
This website is not monitored for emergencies. If you are experiencing a mental health emergency, call 911 or visit your nearest emergency department. You may also call or text 988 to reach the Suicide & Crisis Lifeline.
HIPAA Notice of Privacy Practices
This notice explains how your protected health information (PHI) may be used and disclosed, as well as your rights regarding your health information. Topics include:
- Your privacy rights
- How health information is protected
- Uses and disclosures permitted by law
- Requests for records
- Confidential communications
- Complaints regarding privacy practices
A complete HIPAA Notice of Privacy Practices will also be provided before treatment begins.
Practice Policies
Topics include:
- Appointment scheduling
- Telehealth services
- Cancellation and no-show policy
- Payment policies
- Communication policy
- Email and text messaging
- Emergency procedures
- Documentation requests
- Letters and paperwork fees
- Court appearances and legal services
- Emotional Support Animal (ESA) evaluations
- Administrative fees
Complete practice policies will be reviewed and signed before your first appointment.
Good Faith Estimate
Under the No Surprises Act, individuals who are uninsured or who choose not to use insurance have the right to receive a Good Faith Estimate explaining the anticipated cost of mental health services.
A Good Faith Estimate will be provided before treatment begins and is available upon request. For more information about your rights under the No Surprises Act, visit cms.gov/nosurprises.
Accessibility Statement
I am committed to making this website accessible and welcoming for everyone. If you experience difficulty accessing any part of this website or need information in an alternative format, please contact me:
- Phone: 423-301-5654
- Email: LaurenGrahamSW@protonmail.com
I will make every reasonable effort to improve accessibility and provide the information you need in a timely manner.
Questions?
If you have questions about any of these policies or your rights as a client, please don't hesitate to contact me before your first appointment.